Thank you for visiting Amber's
ArmoireTM
Amber's Armoire
6755 Mira Mesa Blvd., Ste. 123-#414
San Diego, CA 92121-4311
Tel: 888-51-AMBER (26237)
Fax: 309-431-4736
You may email us at: amber@ambersarmoire.com
Products are constructed of quality
Baltic birch and alder wood (NO MDF OR PARTICLE BOARD)
- please do not wet the surface as warping will occur.
Since this is a real piece of furniture
(wood, genuine mirror, hooks, hinges, knobs) and NOT
A TOY, please keep out-of-reach of teething puppies
and small children. We are not liable for injuries to
children or pets as a result of our products or product
parts.
International Orders: You may Contact
Us toll-free or via email for a shipping quote. Or place
your order online and we will email the shipping rate
before processing your order.
All artwork/styles are copyrighted and
are the property of Amber's Armoire. No Amber's Armoire
product may be reproduced without permission.
We reserve the right to replace hardware
and parts due to availability.
Most of our items are sold separately
and priced for your budget.
Fabrics and hardware may vary due to
availability.
Return Policy:
Refund Policies and Procedures:
Shipping Policy:
Your purchased products will be delivered via Federal
Express Home Delivery. Regular Federal Express Home
Delivery hours are Tuesday-Saturday, 7:00am-8:00pm.
Delivery service takes approx. 4-7 business days*. We
do not guarantee the arrival date of the packages.
Federal Express shipping is based on
size of package, weight and distance.
Federal Express requires a physical
address for delivery. (No P.O. Boxes).
Federal Express requires a signature
at time of delivery; packages will not be released without
a signature. Some Exceptions May Apply. We are unable
to instruct shipping companies regarding how or when
to leave packages at the shipping address. If you are
not likely to be home when the package arrives, you
might leave a note asking the driver to leave the package
with a neighbor or building manager.
*Armoires and Beds may take up to 3
weeks delivery time.
We currently ship to street addresses
only. Packages sent to military addresses may be delayed
by military mail handling.
Items incurring special shipping charges
will be indicated within the item description.
California residents must pay 8.25%
Sales Tax.
All returned checks are subject for
a service charge up to the maximum allowed by law for
your state. We reserve the right to hold checks until
cleared.
Please verify that your shipping address
is correct. Incorrect addresses may result in undeliverable
packages or delays. If your address is incorrect, please
notify us as soon as possible to avoid a $5.00 address
correction charge. If the shipping address needs to
be changed after your package has left our warehouse,
a $5.00 charge will be assessed. This charge is assessed
by Fed Ex and UPS, and unfortunately must be passed
along to you, our customer. We are sorry for any inconvenience
this may cause. If you are charged this fee in error,
please contact us immediately so we can dispute the
charges with the package carrier.
Please do not hesitate to contact us
if you have any questions concerning shipping. We try
to provide the least costly shipping rates to you. We
can be contacted 24 hours a day via voice mail or email.
Calls will be returned as soon as possible and email
will be answered promptly.
Thank you for your order and we hope
you encounter no shipping interference with the anticipation
of your order.
Refund Policies and Procedures
30-day Money Back Guarantee
We are confident with our products and offer an exclusive
30-Day Money-Back Guarantee. If you are not satisfied
with a product for any reason, please contact us via
phone 888-512-6237 or email us at amber@ambersarmoire.com
and let us know as soon as possible.
We will gladly refund your money or
exchange the item, as you wish.
Returning a Product for Exchange or
Refund
In the event you wish to return a product, please follow
the instructions below.
Upon delivery, if you have reason to
believe your product is defective, missing parts, or
if you have changed your mind on your purchase, please
contact us as soon as possible at 888-512-6237 or email
us at amber@ambersarmoire.com
If product is damaged via shipping,
please notify us the day it arrives, otherwise we will
assume product is not damaged and has arrived safely.
Please read the enclosure letter (in the LetterPak enclosed
with your item) when you receive your product to ensure
all parts are in place and product is fully intact –
assembly is never necessary with an Amber's Armoire
product.
We are not responsible for items damaged
by customer within the 30-day period.
For sanitary purposes, mattresses and
duvets cannot be returned once used and if unused, must
be returned within 6 days.
When returning an item for exchange
or refund, carefully repack the item in the original
shipping carton and packing material and fill out the
return form (in the LetterPak enclosed with your item)
and enclose with product.
The customer is responsible for all
shipping and insurance costs for returning an item,
unless item was damaged during shipping or is defective
upon receipt.
Please be sure to mail back product
promptly. Products received past 20 days after notification
to us for exchange or refund will not be accepted.
Refunds will be credited upon receipt
of returned item. Items purchased via credit card will
be refunded by credit to the same credit card. Items
purchased via check will be refunded via check.
No refunds or exchanges will be available
after 30 days.
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